Activity Highlight
Date: April 21, 2025
Service Area: All 7 ORC Counties
Purpose: Expand access and streamline coordination for individuals seeking help with OUD
Key Features:
Operates through the 988 crisis line.
Warm hand-offs to treatment and prevention services.
Ongoing individualized follow-up calls.
Overview
On April 21, 2025, the Opioid Remediation Collaborative (ORC) launched a treatment navigation system designed to better serve individuals across its seven rural counties. This system was created to offer guidance, resource coordination, emotional support, and customized follow-up for those seeking help with Opioid Use Disorder (OUD).
The new navigation model operates through the NMCAL-988 line, offering expanded support to individuals from ORC counties. Callers now receive customized warm hand-offs to prevention and treatment services, reduced barriers to care, and personalized follow-up calls to ensure their needs are met.
This system was built to directly address the gap in treatment access across New Mexico, where it was estimated in 2020 that only one in three individuals living with a Substance Use Disorder were receiving the care they needed.
Making A Difference
We’d love to hear from you. Whether you’re a community partner, provider, or individual seeking support, reach out with your questions, ideas, or feedback. We’ll respond as soon as possible.
